Frequently Asked Questions
What payment gateways do you accept?
We accept every major credit/debit card including Visa Electron.
Pilvia seems to be free, why and when should I pay?
Yes, Pilvia is based on freemium model. You can use it for free to build your WordPress sites. When you want to use your own domain, add your credit card information to our platform. Then you can switch between Demo/Live. Live means site with your own domain. Read more.
Is it safe to pay with my credit card?
Yes. Your connection to the pilvia.com service is always secure as we use the HTTPS protocol and a valid, trusted security certificate. Our subscription billing is handled by a Level 1 PCI compliant payment provider. Payments are powered by Stripe.
I'm designing sites for my clients. How should I manage billing and payments between me, my client and Pilvia?
We recommend that you, as a designer or an agency, pay for the hosting to us and make a contract between you and your client that states that you're offering an exlusive WordPress management plan that includes hosting.
Do you have an affiliate program?
Currently no, but we are planning one.
Can I edit .htaccess-file?
No. We use NGINX and there is no .htaccess used.
Can I use phpMyAdmin?
What Cache plugin do you recommend?
We recommend Cache Enabler https://wordpress.org/plugins/cache-enabler/
What about SSH?
Unfortunately SSH/Shell is not currently available.
Can I host anything else than WordPress?
No, we are focused on WordPress.
I'm building a site to my client, can I send a link of a demo site to her/him?
Yes. URLs of your sites will be sitename.demo.site. After a subscription you can add your own domain to the site.
Do you have cPanel?
No. We have our own platform where you can manage your sites.
In my previous host I've used file manager for transferring files to my sites. You don't seem to have one?
You're right, we don't have one yet. You should drop us a message if you absolutely need a file manager, but we recommend using SFTP.
Where is my data stored?
Google's servers in Europe (Belgium).
/ WORDPRESS SITE (+VAT)
No long term contracts. Cancel anytime.
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